Budo-Gear.com

First Time Buyers

• New To This Site?
  To assist us in serving you better, the first time you buy at Budo Gear you will be required to complete your shipping details. This will establish your account and expedite delivery. You will receive a confirming email with your private log-in details for future use. Please check your email and save your Username and Password exactly as sent out to you in the confirming email. The log-in fields are case sensitive.
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• The Budo Gear Site
  It is worthwhile spending a little time discovering how easy it can be to find your way around and interact with the Budo Gear site.

Products

• Products
  What you see on the Budo-Gear site is a small portion of what is available. If you have any questions about any of these or any other products we may be able to provide you, we will be happy to serve you. Phone +61 2 4782 2430 or Contact Us

Ordering

• Customer Service

  Phone +61 2 4782 2430 or Contact Us and we'll glady guide you through the process or answer any questions you may have.

• Ordering Online
  The quickest and easiest way to get Budo-Gear products is to order online using our streamlined shopping cart and speedy and secure payment method. A few clicks and expect the postman to be knocking on your door soon!
• To Order
  To order, find the products you want and simply follow the prompts.

Navigation

• Optimize Navigation For This Site

  As a courtesy to all our valued customers, this site has been designed to operate as smoothly and as easily as possible. We tried to arrange it with everything simple, straightforward, to the point, easy to find and easy to use.

  For best results:

  • You may need to enable cookies to order products using this site.
    

  • You may also need to enable pop-ups for this site to see the larger pictures when you click on thumbnails.
    

  Things always work better when:

  • Your browser is a most recent, up to date version.
    
  • Empty the browser cache.
  • Refresh the browser screen.
    

  If you experience difficulties or have any navigation questions about this site, please tell us and we will be happy to help you.

• Use A Good Browser

  Firefox is best and most secure.

                                  Get it here:

  

Payment

• Cheque Or Money Order

  You may call +61 2 4782 2430 or send cheque/money order to: Budo-Gear, P.O. Box 411, Katoomba, N.S.W. 2780 Australia.

  1/ Select the gear in your choice of size, colour and any other available options.

  2/Make sure to print your selection(s) and correct size(s).

  3/ Include a delivery address, telephone number and/or email address.

  4/ Include payment with the right postage.

  We accept money orders or bank drafts/cheques. Make payment in Australian cheque or bank draft drawn on an Australian Bank in AUD currency.

  Postage & handling fees are currently $55 for most Global orders. These are shipped by Express Post International. Single small items less than 500 grams go by Air Mail for $20 p&h. Orders within Australia go by Ordinary Parcel Post for $12 p&h If you choose Express Post within Australia p&h is $55. Your order will be shipped on clearance of funds.

• Credit Or Debit Card

  You DO NOT need a PayPal account to use a Credit Card and you DO NOT need to create a PayPal account to use a Credit Card. PayPal will automatically process Direct Debit payments for Credit and Debit Cards using the most up to date and secure encryption methods currently available. As you process your purchase, the shopping cart will automatically take you to PayPal's secure server. Select: "Pay with Credit Card" option and click "Continue" to use any valid Credit or Debit Card. PayPal will promptly and securely process your Credit or Debit Card transaction with your bank. Your privacy and security is safer and fully protected.

  

   

   

• PayPal
  Budo-Gear uses PayPal as secure third-party payment gateway to process your payments. You can pay by either Credit Card or PayPal. If you have a PayPal account select: "Log In" to PayPal and take it from there.

Coupons

• About Coupons

  Coupons make discounts available on purchases. Coupons are not issued automatically but must be requested. If you consider that you qualify for permanent discounts, you must Contact Us to apply for the relevant discount.

  There are two types of coupon:

  * Permanent Coupons: Permanent Coupons are only made available to qualifying customers on application and can be used as often as the customer wants shops at Budo-Gear.

  * Gift Coupons: Anyone can buy a Gift Coupon at any time. Gift Coupons expire after use or one year, whichever comes first.

• Gift Or Prepaid Coupons
  Gift Coupons are prepaid to the value issued at their purchase. For example; if you buy a $10 gift Coupon, then $10 will be deducted from the purchase price when a purchase is made using that particular coupon. You may purchase a Gift Coupon to use later or to give to someone. Contact Us to buy a Coupon and we will provide you with your discount in advance. When you submit your Coupon Code in the Shopping Cart field requesting it, the amount in full will automatically be deducted from the total purchase price of your goods and will appear in the Checkout Total.

  Gift Coupons expire after use, or after one year from issue if not used. Coupon discounts do not include postage/shipping costs. Please Note: Gift Coupons expire on use. You cannot partly use a Gift Coupon. The purchase must be for the entire amount on the coupon or more. Please make sure to spend the full amount of that coupon, as there will be no refund on Gift Coupons incorrectly used.

• Permanent Coupons

  A few simple steps is all it takes.

  1/ First you will need to Contact Us and establish that you meet the qualifying criteria. (For example; you own a retail store that sells martial arts uniforms and equipment, represent a martial arts organisation, a dojo, club, etc.)

  2/ Once it is established that you qualify, we will inform you of the percentage scale which you will be entitled to.

  3/ You will be provided with a Coupon Code which you may use with your purchases. You should protect this and if written down, keep it in a safe place.

  4/ When processing your on-line purchases, you will find a field requesting a Coupon Code in the Shopping Cart.

  5/ Simply enter your Coupon Code and continue shopping.

  6/ The relevant discount or amount will automatically be deducted each time you purchase.

  7/ Permanent Coupons are not transferable and will not be offered retrospectively. In the event of mususe of discount priviliges, Budo-Gear reserves the right to permanently cancel a coupon without notice or explanation.

  Remember, to qualify, you must be either a retail store, a martial arts organisation, a dojo, club, or a family. Individuals who have been regular customers over time will be offered a coupon when they meet our criteria.

• Who Qualifies For Coupon Discounts?

  Permanent Discount Coupons may be isssued to qualifying retail stores, organisations, dojos, clubs, families and individuals who have been regular customers over time. Anyone can buy a Gift Coupon. These cannot be cancelled and expire only after being used or one year from date of issue if not used. You may give a Gift Coupon to anyone.

Security

• Privacy
  We only collect limited personal information about you that we consider necessary to provide you with a smooth efficient and safe trading experience; such as your contact details, delivery and e-mail address. This allows us to better meet your needs, expedite delivery and streamline our services to make your experience safer and easier. We do not give out or share any of your private information and it cannot be accessed by spammers.
• Who Can See My Credit Card Details?

  Budo-Gear uses a third-party payment gateway to process your payments making it impossible for your credit information to be seen. We do not at any time receive your credit card details and they cannot be stored on our servers. All financial tranactions are securely handled through PayPal's secure gateway to your bank.

  
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Comments and Reviews

• Comments And Suggestions
  At Budo-Gear we are committed to meeting your requirements in the best possible way. Should you have any comments or suggestions which may help improve our service to you, we will be pleased to hear from you.